Help Center

Learn how to use every part of Kickets

Welcome to the Kickets Help Center.

Kickets is a ticketing and event-commerce platform for independent organizers, promoters, and festival teams. This guide covers the main areas of the platform.

Platform modules

Products & pricing

Configure tickets (single-day, multi-day, VIP), merch, and add-ons. Set prices, VAT rates, inventory, sales windows, and visibility.

Sales analytics

Real-time dashboards showing daily orders, tickets sold, gross revenue, and sell-through rates. Subscribe to weekly email reports.

Marketing tools

Create promo codes, set up affiliate campaigns, run presale email campaigns, and track UTM-attributed sales.

Gate scanning

Browser-based scanner for QR ticket validation. Multi-gate support, product filtering, and offline-capable manifest pre-fetching.

Team management

Invite team members with role-based access. Control who can manage events, view finances, or operate gates.

Settlement & finance

Automated settlement reports with VAT breakdowns, commission calculations, and downloadable PDF invoices.

Need help?

Can't find what you're looking for? Our support team is here to help.

Contact support